Data Protection

Our Data Protection Commitment

As a letting agent, we handle some of the most sensitive personal data there is — tenant references, financial records, identity documents, and employment information. We take that responsibility seriously.

PRS Living Limited complies fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We only collect data we genuinely need, we hold it securely, and we are transparent about how we use it.

Data We Handle

The personal data we process falls into three broad categories:

How We Protect Your Data

We have implemented appropriate technical and organisational measures to safeguard personal data against unauthorised access, accidental loss, or destruction:

• Secure, encrypted systems for storing sensitive records
• Access limited to authorised staff members only, on a need-to-know basis
• Regular data protection training for all team members
• Secure disposal processes when data is no longer required
• Clear data retention policies aligned with legal and regulatory requirements

Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to ask us to correct inaccurate or incomplete data
• Right to erasure — to request deletion of your data where we no longer have a lawful basis to hold it
• Right to restrict processing — to ask us to limit how we use your data in certain circumstances
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to object to processing based on legitimate interests or for direct marketing

For full details of how we collect, use, and retain your data, please read our Privacy Policy.

Data Protection Queries

If you wish to exercise any of your rights, have a question about how we use your data, or want to raise a concern, please contact us directly:

If you are not satisfied with our response, you have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO).